Report an incident

woman talking on phone

If you notice unfamiliar activity on your account or have concerns on the legitimacy of a communication you received from Pioneer, let us know. 

Reaching out to us as soon as possible will help to ensure the security of your account.

Report fraudulent activity on your account

If you believe that your personal or financial information has been compromised, please email us at info@pioneertrustonline.com or call us immediately at +447441442161

Report your card lost or stolen

Report your Pioneer Mastercard or Member Card debit card lost or stolen by emailing us at info@pioneertrustonline.com or calling us at +447441442161.