Mobile banking with Pioneer Mobile

Manage your money how you want, when you want, from wherever you are with the Pioneer Mobile app. It's easy to set-up, easy to use, and just as secure as your online banking.

Get the app

To access Pioneer Mobile you first need to register for online banking. Getting set up is simple and takes only minutes.

Already set up with online banking? Simply download the free app on your Apple or Android device and login using your Member Card number and online banking password.

Android devices

Apple devices

What can I do with Pioneer Mobile?

Day to day banking

View accounts and transactions

Check account balances.
Review transaction history.
See real-time account balances without logging-in by using Quickview.

Pay bills

Pay bills and
add, delete and search bill payees.

Transfer money

Transfer funds from account to account.
Transfer from your Quick Loan to your chequing or savings account.

Send & deposit money

Send, receive and request Interac e-Transfer† transactions, plus set up Autodeposit.
Deposit cheques securely with Deposit Anywhere™.

Personal Financial Management Tool:
Know Your Money (KYM)

NEW - Free feature included with Pioneer Mobile!
Visualize your entire financial picture
Create and manage budgets

Set goals and track progress
View spending habits

Learn more about KYM

Security:
you're protected

Login with Touch ID or Face ID on Apple devices, and Fingerprint Login on Android devices.
Control the security settings on your Member Card® with Lock’N’Block®.

More convenient
features and services

Get pre-approved for a loan or mortgage.
View images of cheques you’ve written, and download e-statements and tax documents.
Find ATMs across Canada, including Pioneer advice centres and Pioneer Insurance offices using your device's GPS.

Wealth products

Credential Asset Management
Qtrade Guided Portfolios®
Qtrade Investor
Credential Securities

Credit cards

Apply for a Mastercard credit card
Check your Collabria Credit Card MyInfo

Looking to learn more?

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How much does it cost to use the app?

The app itself is free to download and to use. Costs may come in the way of data charges from your wireless provider.
Are there requirements to use the app?

If you already use Pioneer’s Online Banking, just download the Pioneer Mobile app from the Google Play Store or the Apple Store and enter your Member Card^® debit card and online banking password to login.

If you haven’t used Pioneer’s Online Banking yet, contact our Contact Centre . One of our Contact Centre Representatives will be happy to walk you through the few easy steps to get you up and running. You’ll need your Member Card^® debit card.
Is the app compatible with all mobile phones?
Pioneer Mobile is compatible with:
- Android 5.0 and higher*
- Apple iOS 12.0 and higher
As an information security best practice, Pioneer strongly recommends that you install reputable anti-malware software for your Android device.
Will Pioneer Mobile work outside Canada?

Mobile banking for smart phones will work in any country where your mobile carrier’s data plan will work. However, while mobile banking is a free service from Pioneer Credit Union, your mobile carrier will charge for accessing data while roaming. Please check with your carrier before using mobile banking for smart phones outside of Canada.
Will Pioneer Mobile still work if I get a new Member Card® debit card?

Yes, Pioneer Mobile will work if you get a new Member Card^® debit card. However, you will first need to enter the new card number, your password, and answer the security question — replacing the old saved card with your new card.
How do I download the Pioneer mobile app?
To download the Pioneer Mobile app to your Apple device:
- Go to the App Store
- Search for “Pioneer Mobile”
- Download the application
- Log in and start banking!
To download the Pioneer Mobile app to your Android™ device:
- Go to Google Play
- Search for “Pioneer Mobile”
- Download the application
- Log in and start banking!
How do I get updates to the Pioneer mobile app?

When updates for the Pioneer Mobile app are available, you'll be notified via your device.
I still can’t find the answer to my question
If you have questions about the Pioneer Mobile app, get in touch with our Contact Centre.

The Contact Centre can assist you with the banking functions that are included in the Pioneer Mobile app:
- Setting up your online access information to use in mobile banking,
- Reviewing the abilities of the functions available in Pioneer Mobile.
Even though we have a top-notch team of experts at our Contact Centre, when it comes to issues around your mobile device, wireless coverage or app vendors, we won’t be able to help. Your best bet is to contact your phone manufacturer, wireless coverage service provider, or the app vendor directly.

Have questions?

Need a little help setting up your account or have questions about the app? We’re available to answer your questions - contact us today.

Lock'N'Block® is a registered trademark of Everlink Payment Services Inc.

^†Interac e-Transfer is a registered trademark of Interac Inc. Used under licence.

Mutual funds are offered through Credential Asset Management Inc. Online brokerage services are offered through Qtrade Investor. Mutual funds and other securities are offered through Credential Securities. Qtrade Investor and Credential Securities are divisions of Credential Qtrade Securities Inc. Qtrade Guided Portfolios is a trade name of Credential Qtrade Securities Inc. Credential Securities is a registered mark owned by Aviso Wealth Inc.