Your Personal Information

What is personal information?

Personal information is information about an identifiable individual. This includes, for example, an individual's race, ethnic origin, colour, age, marital status, religion, education, medical information, criminal record, employment history, financial records, address, telephone number, e-mail address, Social Insurance Number, fingerprints, blood type, and tissue or biological sample.

Why do we collect it?

We hold personal information about members to help us meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accounts and credit history.

We obtain this information from you directly, and from the product and service arrangements you have made with or through us. Information is also obtained with your permission from credit bureaus, other financial institutions and from the references you provide us.

Your personal information is collected for one or more of the following purposes:

To understand your needs and eligibility for products and services;
To open, maintain and administer your accounts and provide financial services that meet your needs;
To obtain credit reports and evaluate your credit rating and credit worthiness;
To administer and manage security and risk in relation to your accounts and the financial services provided to you;
To comply with legal and regulatory requirements;
To assist in dispute resolution;
To offer and provide you with other products and services of the Credit Unions and of its affiliates and service suppliers.

The law requires us to ask for your Social Insurance Number (SIN) when you open an interest bearing account. We also ask for your SIN to identify you with credit bureaus and other financial institutions for credit matching purposes. Using the SIN is the best way to ensure the credit information actually refers to you. Giving us your SIN is not a condition of service.

Who do we share your personal information with?

We use trusted and reputable suppliers to provide cheque and statement printing, data processing, research and payment clearing services. We provide them with only that information which is necessary to perform the required services. They are not allowed to use this information for any other purpose than what we contract them for. Our suppliers and their employees are required to protect your information in a manner that is consistent with our Privacy Code.

Your information is sometimes shared within the Co-operative Financial Services Group™ of companies so we can offer you a full range of financial products and services. These affiliates include: Credit Union Members Insurance Society (CUMIS), Aviso Wealth Inc., Wyth Financial, The Co-operators Insurance, Credit Union Payment Services (CUPS), CUETS, Central 1 and SaskCentral. Any product or service offering that is derived from this sharing of information comes directly from us and not from our affiliates.

How can you access and verify your personal information?

You have the right to review your personal information held by Pioneer and to verify its accuracy. To gain access to this information, contact us at info@pioneertrustonline.com. You can expect that it will take 30 days for us to gather the information.

Should you discover upon review of your personal information that changes are required, please inform us.

Privacy